Privacy Policy

Effective Date: March 26, 2025

This Privacy Policy ("Policy") governs the collection, processing, and usage of personal information by Connectionspuzzlepro.org ("Company," "we," "us," or "our") in connection with your access to and use of the Company's website located at connectionspuzzlepro.org ("Website").

PLEASE READ THIS POLICY CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE.

For inquiries regarding this Policy, please refer to our Terms and Conditions or contact our Privacy Officer at [email protected].

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you use our Service, including when you:

1. Create an Account or Profile - When you register for an account with us, we collect information such as your name, email address, username, and password.

2. Social Media Login - If you choose to register or log in to our Service using a social media account (such as Google, Github, Facebook, Twitter, or Apple), we may collect certain information from your social media profile. This may include your name, email address, profile picture, and other information you have made public on these platforms. Please note that the information we receive depends on your privacy settings with the social media platform.

3. Payment Information - When you use our paid services, our payment processor (Stripe) collects the billing information needed to process your payment. We do not store your complete payment details on our servers.

4. Communications - We collect personal information you provide when you contact our customer support, respond to surveys, or communicate with us through email or other channels.

5. Profile Information - Information you choose to add to your profile, such as a profile picture, biographical information, preferences, and interests.

6. Content Submissions - Any content you submit to our Service, including comments, reviews, uploads, or other contributions.

7. Marketing Preferences - Your preferences for receiving marketing communications from us.

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information about your device and how you interact with our platform. This information is typically collected using cookies and similar tracking technologies and may include:

  • Technical information about your device, includingyour IP address, browser type and version, operating system, device type, screen resolution, language preferences, and time zone settings.
  • Information about the pages you visit on our website, time spent on each page, links and buttons you click, entry and exit pages, referring websites or sources, and your overall browsing patterns and activity.
  • Additionally, we collect technical data including URL clickstream data (the path you take through our site), error logs and performance data, session duration, and your interaction with page elements.

We use this information to analyze trends, administer the website, track users' movements around the site, and gather demographic information. This helps us improve our website, enhance user experience, troubleshoot technical issues, and better understand how our services are being used.

Use of Cookies and Tracking Technologies

Our Service uses cookies and similar tracking technologies to collect and store information about how you interact with our Service.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us improve our Service and your experience by:

  • Remembering your preferences and settings
  • Keeping you logged in to your account
  • Understanding how you use our Service
  • Providing features and personalized content

Types of Cookies We Use

We use the following types of cookies:

1. Essential Cookies: These cookies are necessary for the Service to function properly. They enable core features like security, account authentication, and remembering your preferences. You cannot opt out of these cookies.

2. Performance and Analsytics Cookies: These cookies help us understand how visitors interact with our Service by collecting anonymous information. We use this data to improve our Service and enhance user experience.

3. Functional Cookies: These cookies allow our Service to remember choices you make and provide enhanced features. They may be set by us or by third-party providers whose services we have added to our pages.

4. Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They help to display ads that are more likely to be of interest to you and prevent the same ads from continuously reappearing.

Tracking Technologies

In addition to cookies, we may use:

  • Web Beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our Service to help deliver cookies, count visits, and understand usage patterns.
  • Local Storage: Technologies like HTML5 to store data on your browser or device for better performance and to enhance your experience.
  • Analytics Services: We use services like Google Analytics to help us understand how people use our Service. These providers may use cookies and similar technologies to collect information about your use of our Service and other websites.

Your Choices

Most web browsers allow you to control cookies through their settings. You can:

  • Delete cookies from your browser
  • Block cookies by activating the setting on your browser to refuse all or some cookies
  • Set your browser to notify you when you receive a cookie

If you disable or refuse cookies, please note that some parts of our Service may become inaccessible or not function properly.

How We Use Your Information

We use your personal information for the following purposes:

Service Provision and Improvement

  • To provide and maintain our services, including monitoring usage patterns
  • To personalize your experience and give you access to appropriate features
  • To develop new capabilities and enhance existing functionality
  • To process transactions and fulfill your requests

Account Management

  • To create and manage your account
  • To authenticate your identity and provide secure access
  • To enable your use of various service features available to registered users

Communication

  • To respond to your inquiries and support requests
  • To send service-related notifications and important updates
  • To provide you with news, special offers, and information about relevant products or services, unless you've opted out
  • To deliver personalized content based on your preferences

Business Operations

  • To analyze data, identify trends, and better understand how users interact with our services
  • To measure and improve the effectiveness of our marketing campaigns
  • To protect against fraud and enhance the security of our services
  • To comply with legal obligations and enforce our agreements and policies

We partner with trusted third-party service providers who may access your information solely to perform specific functions on our behalf. These providers are obligated to maintain the confidentiality and security of your data.

Retention of Your Personal Data

We keep your Personal Data only as long as needed for the purposes outlined in this Privacy Policy. This includes maintaining your information to fulfill our service obligations, comply with legal requirements, resolve any disputes, and enforce our agreements and policies. Various factors guide our data retention practices, including applicable laws, the type of information we hold, and our business needs. For example, certain laws may require us to store specific information for defined periods.

For Usage Data, we typically maintain it for shorter timeframes compared to Personal Data, with exceptions when such data helps us enhance security, improve functionality, or when longer retention is legally mandated. This retention approach applies consistently across all our platforms.

Upon account deletion or when you specifically request removal of your information, we'll promptly delete your Personal Data from our active databases, except where ongoing retention serves legitimate legal or business purposes.

Delete Your Personal Data

You have the right to delete or request our assistance in deleting the Personal Data we've collected about you.

Our Service provides tools that allow you to remove certain information directly. You can manage your personal information at any time by signing into your account and accessing the account settings section designed for this purpose.

If you need more comprehensive data management, you can contact us to request access to, correction of, or deletion of any personal information you've shared with us. We'll respond to these requests in accordance with applicable privacy laws and our internal procedures.

When processing deletion requests, we'll verify your identity to protect your privacy and will notify you once your request has been completed. While we strive to honor all legitimate deletion requests, certain information may be retained if required by law or necessary for legitimate business purposes.

Security of Your Personal Data

We take the security of your Personal Data seriously. Our systems incorporate appropriate safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

We use industry-standard security measures including encryption, access controls, and regular security assessments. However, please understand that no method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable protections, we cannot guarantee absolute security.

You also play an important role in protecting your information. We recommend securing your devices with all available security features, such as strong passwords, biometric authentication (like fingerprint locks), and device encryption. These measures help safeguard access to your account and any Personal Data stored or processed on your devices.

For optimal protection, we encourage you to keep your account credentials confidential and notify us promptly of any suspicious activity related to your account.

Opting Out of Information Use

We collect and use personal information to enhance your experience, improve our services, and provide relevant content. We respect your privacy choices and offer several options to control how your information is used:

1. Cookie Management: You can adjust your browser settings to decline cookies. While this may limit some website functionality, we respect your preference to browse with reduced tracking.

2. Marketing Communications: You can unsubscribe from promotional messages by using the "Unsubscribe" link in our emails or by contacting us directly.

3. Personalized Advertising: To opt out of targeted advertising based on your interests, contact us at [support email]. We'll process your request promptly while maintaining essential service functionality.

4. Account Controls: You can update your privacy preferences through your account settings or request account deactivation by emailing us. Upon deactivation, we'll handle your personal information in accordance with applicable privacy laws.

Even after opting out, we may retain certain information as required by law or for legitimate business purposes. For any privacy-related requests or questions, please reach out to [support email].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. When we make changes, we will revise the "Effective Date" at the top of this document.

For significant changes affecting how we use your Personal Data, we'll notify you through email or website notices.

We recommend checking this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Service after any changes indicates your acceptance of the revised terms.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) regarding the processing of your personal data.

Legal Basis for Processing

We process your personal data based on:

  • Your consent (such as for newsletter subscriptions)
  • Contractual necessity (when needed to provide our services or process payments)
  • Our legitimate interests (to improve our services, ensure security, and communicate important updates)
  • Legal obligations (when required by applicable laws)

Your Rights

Under the GDPR, you have several rights regarding your personal data:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to request erasure of your data
  • Right to restrict how we process your data
  • Right to data portability
  • Right to object to certain processing activities Right to withdraw consent at any time

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your Rights

As a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell about you
  • Delete personal information we have collected about you, subject to certain exceptions
  • Opt-out of the sale or sharing of your personal information
  • Limit the use and disclosure of your sensitive personal information
  • Non-discrimination for exercising your privacy rights

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us by email at: [email protected].